Chatbots – love them or hate them… theyre here to stay. With todays techy-influence customers wanting fast and prompt answers, businesses have to respond fast too, or lose a potential deal to a competitor. Hoteliers, tourism and hospitality establishments are introducing online Chatbots to help increase the level of efficiency for interacting with customers. Call it your virtual messenger, customer assistant or a front desk avatar.
American workers left a record number of vacation days on the table last year – 768 million days, up 9% from 2017 – according to new research from the U.S. Travel Association, Oxford Economics and Ipsos.
As apps like Uber Eats rise in popularity, hotel guests are opting for smaller rooms in the heart of the city with less on-site perks.
Despite the total commercial real estate investment in Europe declining 7.8% year-on-year in the twelve months to Q2 2019, hotel investment saw an increase of 5.3% over the same period, totaling 24.3bn, according to the latest data from global real estate advisor, CBRE.
STR and Tourism Economics have downgraded their RevPAR outlook to 1.6% for 2019 and 1.1% for 2020.
The Asia/Pacific region reported 470,650 hotel rooms in construction as of July 2019, which is a 27% year-over-year increase.
The U.S. hotel industry reported occupancy decreased 1.4% to 74.1% during the week of 4-10 August, and despite a 0.4% ADR increase to $133.36, RevPAR fell 1% to $98.88.
During the week of 4-10 August, the Canadian hotel industry reported occupancy fell 2.5% to 77.7%, ADR dipped 1.2% to 183.94 Canadian dollars ($138.04) and RevPAR decreased 3.6% to CA$142.97 ($107.29).
The Caribbean/Mexico region reported 31,968 hotel rooms in construction as of July 2019, which is a 33.9% year-over-year increase.
La Quinta by Wyndham uncovers seasonal bleisure trends with latest survey about summer business travel