Hotel Buffets Are Out. Here’s What’s In – By Rayna Katz

Hotel food and beverage operations have radically changed in the wake of the pandemic. From breakfast buffets to banquet dinners, service has drastically altered to keep guests safe and as stopgap against weaker demand. Several of the adjustments made due to immediate needs are likely to remain in place for the foreseeable future, according to some F&B authorities.

For the Week Ending April 24th U.S. Weekly Hotel Occupancy Remains Flat from the Previous Week

Overall industry occupancy will likely remain plateaued until the summer leisure travel boom, but there has been noticeable uptick in weekday occupancy, which is indicative of increased business travel. ADR was up slightly from the previous week, and the Luxury, Midscale and Economy classes have each recovered more than 90% of their 2019 ADR levels.

While Hotels Hit Worst Mark in More Than a Decade, Customer Satisfaction with Airlines Soars

According to the American Customer Satisfaction Index Travel Report 2020-2021, only airlines keep customer satisfaction moving in a positive direction. The car rental industry holds steady, yet guest satisfaction for hotels heads south, as almost every major chain experiences ACSI losses. Satisfaction with online travel agencies sinks to an all-time low.

Ten Caribbean & Latam Travel Trends… and How You Can Respond to Them – By Denise Powers, Founder and CEO of Fountainhead

Covid has utterly changed the travel and tourism landscape – perhaps permanently. It may be true that 50% of people are very keen to travel right now, but the other 50% will need reassurance. Meanwhile, tastes and expectations may have altered subtly in the long, long year since the pandemic started. For example, Brazilian, Chinese and Mexican travellers are looking at international travel in 2021, whereas Canadian, Japanese, Italian, German and British are more uncertain.