Hotel food and beverage operations have radically changed in the wake of the pandemic. From breakfast buffets to banquet dinners, service has drastically altered to keep guests safe and as stopgap against weaker demand. Several of the adjustments made due to immediate needs are likely to remain in place for the foreseeable future, according to some F&B authorities.
Overall industry occupancy will likely remain plateaued until the summer leisure travel boom, but there has been noticeable uptick in weekday occupancy, which is indicative of increased business travel. ADR was up slightly from the previous week, and the Luxury, Midscale and Economy classes have each recovered more than 90% of their 2019 ADR levels.
According to the American Customer Satisfaction Index Travel Report 2020-2021, only airlines keep customer satisfaction moving in a positive direction. The car rental industry holds steady, yet guest satisfaction for hotels heads south, as almost every major chain experiences ACSI losses. Satisfaction with online travel agencies sinks to an all-time low.
Covid has utterly changed the travel and tourism landscape perhaps permanently. It may be true that 50% of people are very keen to travel right now, but the other 50% will need reassurance. Meanwhile, tastes and expectations may have altered subtly in the long, long year since the pandemic started. For example, Brazilian, Chinese and Mexican travellers are looking at international travel in 2021, whereas Canadian, Japanese, Italian, German and British are more uncertain.
Just over a year after the World Health Organization declared COVID – 19 a pandemic, the global hotel industry is – slowly – stirring from hibernation and seeing at least modest gains in traveler demand. The wait has been long, and it remains a work in progress. But making headway is all you can ask for after a 12 – month headache.
A record-breaking decade of growth in the Los Angeles hospitality market was brought to a halt by COVID-19 in 2020. A year after the start of the pandemic, we explore the changing dynamics of this market.
Spring Break 2021 didnt just dive in, it made a cannonball-sized splash for Florida hotels and other U.S. destinations.
Overall, Mexicos March occupancy came in at 37.0%, up from 28.3% in February and 26.4% in January. Popular spring break spots for U.S. students, Cancun (49.0%) saw the highest level in the metric, followed by Acapulco (46.8%).
Canadas hotel industry reported slightly higher performance when compared with recent months, according to STRs March 2021 data.
U.S. airlines carried 10% more cargo by weight in February 2021 (preliminary) than in February 2020. The rise was fueled by gains of 5% in domestic cargo and 24% in international cargo, according to data filed with the Bureau of Transportation Statistics (BTS) by 15 of the leading U.S. cargo airlines.