Theres a shadow looming on the horizon as the CX storm approaches the travel industry. If you want to create a seamless customer experience in 2020, you need to have a plan that harnesses Tech, Data Initiatives, Omnichannel Management and Guest Personalizatio
Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone in the way we do business and a key driver for the guest experience, we have all become relatively familiar with tech terms like these – But do we truly understand what they mean, and are we asking the right questions if we dont?
If the last 10 years are anything to go by, real estate is in for big changes
2019 marked a transformative year for hospitality and, with this in mind, weve pieced together those innovations and trends across the event and event planning industry that are positioned to shape the next decade. Whether youre an event planner or a hotelier offering up an incredible venue space, were here to help you keep your finger on the pulse of whats to come.
Hotels may not have CIOs, but any business not seriously considering the implications of Machine Learning throughout the organization will find itself in multiple binds, from the inability to offer next-level guest service to operational inefficiencies.
Want to give your guests the tech amenities they want? Put your money where your five-star reviews are. This study mines thousands of online reviews to provide hoteliers with data-driven strategies to maximize payoff on IT spending.
To see continued success, you need to be prepared for inevitable changes. Weve rounded up whats coming up in hospitality in 2020 and beyond to help your stay ahead of the curve.
Report details takeaways from European and North American ThinkTanks on the strategic Integration of marketing and technology
If travel plays its cards right, it will harness the acceleration of AI to achieve an end-to-end customer experience, direct revenue and a reawakening of loyalty.
This article is excerpted from The 2019 Smart Decision Guide to Hospitality Revenue Management, which is currently available for complimentary access.