HTNG Releases an Updated GDPR for Hospitality White Paper

Now that the GDPR has been in effect for over a year, the workgroup continued their work to publish an updated white paper. The group went beyond cleaning up and clarifying the output of the first phase by providing guidance regarding data processing agreements, clarity through communicative FAQs and perspective through the creation of a '12-Step Prioritized Approach to Privacy Regulation Compliance.'

The State of Hotel Website Traffic – By Julia Kramer

Our Digital Experience Team just compiled an infographic detailing the most important digital experience trends in hospitality, based on analysis of hotel shopping and booking data throughout 2018. Data gathered across thousands of website sessions shows how the ways guests shop are changing, giving us a view of that evolution in consumer behavior.