For Hotel Owners Loyalty Program Benefits and Costs Continue to Rise – By Rachael Rothman ISHC, Robert Mandelbaum, and Christine Bang
To understand how guest loyalty program fees moved in 2024, CBRE analyzed the loyalty program fee payments made by 4,187 U.S. hotels in our Trends in the Hotel Industry database from 2023 to 2024. In 2024, these hotels averaged 218 rooms and achieved a 70.2 percent occupancy with a $214.89 ADR.