The hospitality business has always been a competitive one. Now, with the arrival of platforms like vacation rentals,& BnB; hotels, lodges and guesthouses alike will have to up their game even further to stand out. Hotel marketing coach Are Morch shares his tips.
In November 2019, reporting marketing carriers posted an on-time arrival rate of 84.4%, up from both the 82.2% on-time rate in October 2019 and 79.7% in November 2018. For the first 11 months of 2019, the reporting marketing carriers posted an on-time arrival rate of 79.0%, down slightly from 79.1% for the same period in 2018.
Growth in hotel demand exceeded supply growth, both in November, and YTD, as evidenced by increases in both Guest Paid RevPAR and Occupancy.
U.S. hotel occupancy declined 3.1% to 51.7% during the week of 5-11 January as ADR dropped 4.7% to $120.43 and RevPAR fell 7.7% to $62.30.
Hotel occupancy in Canada decreased 5.1% to 43.8% during the week of 5-11 January. ADR rose 0.4% to 141.23 Canadian dollars ($108.30), but RevPAR fell 4.8% to CA$61.81 ($47.39).
As part of the prework I do before conducting on-site training workshops for front desk teams, I always look at the existing, in-house training standards and content. Nearly all programs cover the concepts of showing empathy, and especially at Forbes rated hotels, to establish authentic, emotional connections. Yet when I look at how colleagues are trained on how to deliver on these standards, I find that most managers are simply going over scripted welcome messages and reviewing interpersonal communications techniques at their meetings.
Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone in the way we do business and a key driver for the guest experience, we have all become relatively familiar with tech terms like these – But do we truly understand what they mean, and are we asking the right questions if we dont?
The evolution of Mexicos hotel industry over the past 25 years has accompanied important structural economic and political changes, including greater integration to the global economy and the gradual, if at times inconsistent, construction of democratic institutions.
If the last 10 years are anything to go by, real estate is in for big changes
Years Total Reaches $97.4 Billion as Passenger Trips Increase 2.3%