Guest-centric luxury hotels use Integrated Maestro Property Management System to automate award-winning operations, boost web bookings and maximize profits across all channels
NORTHWIND-Maestro PMS, provider of Maestro (TM) enterprise Property Management hotel software and reservation software solutions for the hospitality industry, announced that two Maestro customers were honored by Condé Nast Traveler on its 2009 ‘Hot List’ of newest and hottest hotels. Cavallo Point Lodge at the Golden Gate, near San Francisco, and The Stoneleigh Hotel & Spa in Dallas, use Maestro PMS, Sales and Catering, ResEze online booking engine, Yield Management and other modules to increase efficiency and productivity to maximize profitability for their award-winning luxury properties.
‘The Stoneleigh Hotel & Spa selected the robust Maestro Property Management Suite for use across the entire property to enable us to run the most efficient operation possible,’ said John Langston, The Stoneleigh’s managing director. ‘We wanted a single-image database for all our applications to support our high level of personalized guest service. Maestro is a guest-centric system that gives our staff a 360 degree view of each guest and will help us earn our Five-Star rating.’
Rated 4.5 stars by Expedia, The Stoneleigh Hotel & Spa opened in 2008 with a full suite of Maestro property automation tools to manage its 170 room property including a full-service spa, an elegant penthouse and the gourmet Bolla Restaurant.
The Stoneleigh’s acclaimed Bolla Restaurant uses the Maestro Fine Dining Point of Sale, which is integrated with the property’s other Maestro PMS modules, linking all guest charges to the correct folio, enabling inquiries to be handled instantly. To ensure its marketing budget is used effectively, The Stoneleigh also uses Maestro Analytics business intelligence and data analysis to track sources of revenue and the most effective channels for reaching guests.
The Cavallo Point Lodge at the Golden Gate is also honored as a ‘hot new hotel’ by Condé Nast Traveler in 2009. Cavallo Point uses the Maestro Front Office, ResEze Web reservations engine and Maestro Analytics to support its full-service operation.
Condé Nast Traveler’s 13th annual May “Hot List” issue is the ultimate insider’s guide to the newest and hottest hotels, restaurants, spas and nightclubs opened all over the world in the past year. The editors scoured the globe to check out hundreds of new properties, rigorously evaluating each one on a standard set of criteria. The result is a definitive guide to the world’s most exciting new establishments destined to become instant classics.
Maestro means success
Warren Dehan, president of NORTHWIND-Maestro PMS, said, ‘The Stoneleigh Hotel & Spa is a perfect example of how technology can be used to help become a nationally recognized award-winning property. Both the Stoneleigh and Cavallo Point are meeting the growing demand for luxury boutique hotels that deliver personalized guest service in elegant surroundings. To maximize revenue, Maestro’s customer relationship management tools in every module are linked to our integrated yield management system so operators can track each guest’s activities to provide better service while optimizing revenue at every transaction point.’
NORTHWIND-Maestro has worked closely with thousands of independent operators to develop functionality that enables properties to provide unsurpassed guest-centric service with a high level of ease of use to ultimately increase efficiency and staff productivity.
For a live demo of the Maestro ‘Web Connection’ Suite featuring the ResWave Booking Engine, please contact the NORTHWIND-Maestro team at 1.888.667.8488 or email firstname.lastname@example.org
At HITEC Visit NORTHWIND-Maestro PMS at Booth #240
Maestro Property Management Solution
Enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, the industry’s most robust and flexible solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.
About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its ‘standard setting’ Diamond Plus Service and robust integrated Maestro technology. With over 30 years of experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands that you need a scalable and flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability.
NORTHWIND – Maestro PMS, North America
Ivana Johnston – Sales & Marketing
8300 Woodbine Avenue, 5th floor
Toll Free: 1-888-667-8488
NORTHWIND – Maestro PMS Ltd – EMEA, UK
David Warren – Director of Services & Sales
Phone: +44 (0)7877 005080
Julie Keyser-Squires, APR
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Atlanta, GA 30328