Humans and AI: How to Improve Guest Services in a New Collaborative Way – By Raj Singh, CEO, Go Moment

It’s commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there’s not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It’s a take-it-or-leave-it situation.

Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit – By Raj Singh, CEO, Go Moment

Across the country, casinos and resorts are being disrupted by innovative, connected, 'always-on' technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google’s Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of this kind of connectivity has created 'rapid, cultural shifts and changed the way people expect things from their brands.' This has created 'more curious, demanding, and impatient consumers.'

How to Leverage Business Intelligence to Improve Hotel Performance

Business Intelligence (BI) plays a key role in helping hotel operators make smarter and more timely decisions. A new groundbreaking study from Starfleet Research explains how hotels that use advanced BI tools and capabilities to transform raw data into actionable insights are driving significant improvements in various aspects of their operational and financial performance.