Technology

This article is excerpted from The 2019 Smart Decision Guide to Hospitality Revenue Management, which is currently available for complimentary access.

We’re quickly approaching the official wrap-up of 2019 and it’s been another exciting year in travel and hospitality. We are now one step closer to the future and those innovative technologies that we envisioned ever since The Jetsons aired on TV. Every year, we make it our mission to break down the most impactful and exciting technology trends that are rumored to steal the spotlight in the year to come.

During a limited-time promotion, qualifying restaurant owners and operators in the United States can also receive a free Qwirly® optical illusion spinner 'as a reminder to mesmerize their guests.'

Unlike many tech companies, Drift, a conversational marketing platform, and Wistia, a video marketing company, are best known for their outstanding customer service. While many people still imagine tech companies as silent rooms full of introverted engineers (except those of us in tech, who know better), tech companies that rely on the ideal combination of the human touch and technology are the companies that shine.

Adopted from The 2019 Smart Decision Guide to Hospitality Revenue Management. Now in its fifth edition, this title is widely considered to be the hotel industry’s most authoritative and comprehensive resource on this topic. The new edition is now available for complimentary access.

Upselling has traditionally been a guessing game. Trial and error. In fact, an article from not all that long ago suggested that the front desk should 'gauge the needs of callers and walk-ins' then offer relevant upselling opportunities. In effect, asking the front desk to do something they aren’t really meant to do nor have the time to do, not on their own, at least.

Survey of 23,000 people from 20 countries shows travelers want change and are driving transformation in the industry – Digital solutions most valued when coupled with human engagement – Technology increasingly influencing decision making and travel management

A new co-branded eBook, now available for complimentary download, speaks to the fact that every restaurant owner and operator wants to incorporate a 'wow factor' into their business. They want a 'wow factor' when it comes to streamlining operations, reducing costs and increasing revenue and profitability. And they want a 'wow factor' when it comes to optimizing the quality of the guest experience.

Like Hollywood’s end-of-the-year race to release movies for best-picture consideration, every hotelier wants to draw a crowd to their property. Hoteliers can learn a lesson or two from Hollywood when it comes to luring larger audiences and grossing higher returns. It didn’t take long before Hollywood realized that a mighty band of superheroes was better than one when it comes to prevailing over all other rivals and triumphing at the box office.

Halloween isn’t the only spooky theme in October. The witches, goblins, and ghouls have to share this month with something just as scary… cybersecurity hackers.