Technology

The dual shocks of Brexit and the COVID-19 pandemic reshaped global aviation, testing even the most established hubs. In this volatile context, Heathrow Airport not only weathered the storm but emerged as a case study in strategic resilience. Leveraging proprietary data insights, Hermes Intelligence has closely examined Heathrow’s trajectory, offering new clarity on how the airport managed to outperform its European counterparts.

A new report from the World Travel & Tourism Council (WTTC) and Trip.com Group reveals that the travel and tourism industry is on the cusp of a significant digital transformation driven by AI, sustainable travel solutions, and breakthrough innovations.

How to build a strong and resilient brand that’s future-proof in a competitive market

The Hospitality Sales and Marketing Association International (HSMAI) Foundation’s report explores the role of generative AI in talent management, emphasizing the need for strategic integration, skill-building initiatives, and effective leadership in the hospitality sector.

In the ever-evolving landscape of travel and hospitality, understanding the new traveler archetypes is pivotal for industry leaders seeking to tailor their offerings effectively. Let’s delve into the predominant archetypes and their distinct characteristics.

Understanding the true impact of AI on the hotel and travel industry, its promise and its limitations, requires a nuanced approach

This article outlines the key hospitality technology trends shaping the industry in 2025, offering actionable insights for hoteliers and hospitality managers. By staying ahead, businesses can deliver exceptional services while streamlining their workflows and maintaining a competitive edge.

Thanks to rapid technological advancements, the hospitality industry is at the cusp of a transformative era. Innovations in software, digital solutions, and hardware are revolutionizing guests’ experiences while streamlining operations in hotels, resorts, and tourist attractions.

Artificial Intelligence (AI) has the potential to revolutionize the travel industry by enabling hyper-personalization of services, improving operational efficiency through task automation, and fostering innovation.

When ChatGPT first hit the mainstream, it seemed to many that the multibillion-dollar world of travel search marketing was about to change overnight. It didn’t turn out that way.