Technology

Security experts advise vigilance and extra authentication to prevent cybercriminals from causing data breaches.

Technology that reduces contact and speeds transactions will be a key part of a restaurant’s recovery toolkit.

In his lecture Florian Bauhuber talks about the future of tourism and the current situation regarding AI.

While it’s hard for me to believe (and admit), I am part of a generation that wasn’t exactly born in the midst of the technological revolution – I was eased into it. I am what we call a 'digital native' but growing up, 'the' internet wasn’t a given and it definitely wasn’t a must. I remember first getting acquainted with it sometime in middle school and although I found it impressive, at the time it wasn’t exactly life-changing. It was just one of the many things that, as a child, you slowly discover and incorporate into your life and daily activities.

​With Coronavirus (COVID-19) continuing to spread, it’s important for hotels to have an action plan in place that addresses both the current state and the potential future impact if the situation continues to worsen. Overall, your hotel should arm itself with an internal Coronavirus response team which includes a member from every department critical to your business. This team should be responsible for keeping a pulse on the evolving landscape, continually brainstorming adjustments to strategy, and presenting to internal stakeholders to take action. ​

Previously we covered a number of learnings our team has gathered over the years that are proven to positively impact a hotel’s booking performance. Each finding had to do with enhancing the user experience and what will make travelers convert to guests. One of the areas we discussed was photos. Now we’re going to take a deeper dive and share some UX insights regarding photos based on a year and a half of user testing on our SynXis Booking Engine (SBE).

47% of companies report experiencing fraud in the last two years – the second highest reported level in 20 years

Personalized CX isn’t going away – for your customer, it is now an expectation rather than a luxury. Leapfrog the competition and discover what the industry experts are doing to game CX and deliver a quality personalized experience to their customers.

Data usage in the hospitality environment has skyrocketed, and continues to grow every year, making a robust broadband network crucial to guest services and back-of-the-house operations. This report serves as a detailed guide on network topology and provides essential knowledge in network deployment for decision-makers. Further, this report examines how hospitality professionals can work with their wireless solutions providers beyond the installation process to optimize their networks.

There’s a shadow looming on the horizon as the CX storm approaches the travel industry. If you want to create a seamless customer experience in 2020, you need to have a plan that harnesses Tech, Data Initiatives, Omnichannel Management and Guest Personalizatio