Technology

Triometric is an active member of HEDNA (Hotel Electronic Distribution Network Association) and one of the co-chairs of the Hotel Analytics Working Group, alongside Excella and NTTData. The Working Group has been addressing the need for more awareness and use of business intelligence to make data-driven operational and distribution decisions. This work has culminated in the release a new white paper to help Hoteliers embrace and optimise the use of data analytics across their organisations. The Working Group exists bring together solutions and best practice to address specific distribution challenges.

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Brands today have reached a rather exciting crossroad within this digital age. On the one hand, consumers have expressed an undeniable demand for an increase in their digital experience that perpetuates a culture of convenience and instant gratification. However, on the other hand, there still exists a need for human touch across various touch-points within the consumer experience.

Chief problems occur when the robot cannot recognize operation commands, when guests must repeat their request, and when the robot isn’t actually programmed for a particular operation. Asked what services they expect from a hotel robot, guests cited food distribution, delivering goods, handling check-in and checkout, and providing travel information and consumption recommendations.

The end of room types, robots at the concierge and achieving ‘cult status’: new Amadeus-IHG research asks if this is the future of hospitality?

Beneficial both for the guest and the hotel, self-service represents an important part of hospitality’s future

The ‘consumerisation’ of business travel is driving innovation in the sector as travellers demand more from their employers. Pamela Whitby takes a look.

This article is adapted from The 2019 Smart Decision Guide to Hotel Property Management Systems, which is now available for complimentary download.

Everyone’s talking about hotel technology and the hotels of tomorrow. We hear about smart rooms, the Internet of Things (IoT), ambient intelligence, voice search and assistance, personalization, and artificial intelligence (AI). They may seem futuristic, but many of them are already realities. Take the AI-powered hotel smartconcierge, for example.