Technology

November 2020 U.S. Airline Traffic Data

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U.S. airlines carried 29.7 million systemwide (domestic and international) scheduled service passengers in November 2020, seasonally-adjusted, according to the Bureau of Transportation Statistics’ (BTS), up 1.1% from October.

Will Guests Say ‘I Do’ Again? Survey of Technology’s Impact on Guest Satisfaction – By Agnes DeFranco

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Technology is everywhere in a modern hotel, and in 2021 and beyond, it is not only about in-room Wi-Fi or booking a hotel room online. The reality is that the list of guest-facing technology is quite long. Plus, now hotel companies are leaning on technologies to limit personal contact in support of social distancing. This leads us to ask: are our guests satisfied with these new technologies? Does technology satisfaction carry over to the overall satisfaction of the hotel stay? More importantly, would guests rebook with the same hotel company in the future?

New Challenges and Technical Solutions for the Hospitality Industry in the Context of Pandemic

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COVID-19 pandemic crisis has brought not only the challenges and limitations for the hospitality industry, but also it has demonstrated what has outlived itself and should be abandoned, and what should get more attention in the future. The difficulties created by the pandemics have unwillingly reshaped the hospitality system in the context of the needs of the customers and helped many hotels to become much more technology friendly.

How Technology Has Fed Our ‘Last Minute’ Culture – By Sara Padrosa, Country Manager – Spain, SiteMinder

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Since the mass adoption of the internet, technology has played a central role in shaping how almost every element of travel is experienced. From smartphones to electronic payments, blogs, social media, chatbots, A.I., ordering and review apps, and even smart luggage, technology has increased the ease and speed at which a holiday can be pulled together, and has been a lead driver in the growth of our industry.