Technology

Practical guide on best practices for leveraging BI in hospitality now available for complimentary access

StayNTouch further expands their reach in Europe and Asia-Pacific by leveraging local Shiji offices in Munich, Singapore and Sydney-now providing on the ground sales and support services to all regional hotels.

Research found that 90 percent of industry data breaches occur at the point-of-sale, but other security issues exist. Here's how to protect your information.

TrustYou’s Insights Reveal How Hotel Review Topics Vary According To Region – Most Common Negative Reviews are about Rooms, Their Maintenance and Cleanliness

We aren’t just living in a mobile age – we are living in an ‘on-demand’ economy, and it is revolutionizing business models and the corresponding consumer experience across every industry. With digital platforms and apps empowering instant gratification, paired with efficient and intuitive technological properties to cater to a personalized and data-driven experience, the supply which meets the demand of customers is readily available, 24/7.

'Dynamic and unpredictable,' was how Del Ross, the chairperson of this week’s EyeforTravel North America, and a senior advisor to McKinsey, described the travel industry in the ‘weird year’ just gone. Ross, who yesterday opened the EyeforTravel North America conference, which is now into its 20th year, said there had been some unexpected developments since last year's event.

Ask any leader – regardless of industry – what they believe is the key to driving customer experience and exceeding consumer demands, and their answer will likely detail some form of technological transformation. We have long since entered the age of the customer, which means customer experience can now be earmarked as the defining factor in the creation of brand longevity and customer loyalty.

Social Tables has released a free workbook of exercises tailored to guide hotel properties and chains through effective segmentation of groups and meetings business.

A recent, global PMS study conducted by h2c, titled, The Future of Hotel Management Systems: Identifying the Future Role of the PMS, set out with the lofty aim to shed light on the current (and future) PMS landscape.

Join Sojern, Sabre and Nor1 as our experts take a look at how you can own and optimize over 451+ touchpoints in the average path-to-purchase to generate 1.5-3x more direct bookings, be less reliant on OTAs, provide a booking experience to maximize conversion, and merchandise your hotel’s product and services to drive revenue and provide a great guest experience so they come back again and again.