Education

Thanks to fresh perspectives and targeted feedback, collaborative peer coaching system should be seen as a major asset for steering effective teaching and learning experiences.

As part of the prework I do before conducting on-site training workshops for front desk teams, I always look at the existing, in-house training standards and content. Nearly all programs cover the concepts of showing empathy, and especially at Forbes rated hotels, to establish authentic, emotional connections. Yet when I look at how colleagues are trained on how to deliver on these standards, I find that most managers are simply going over scripted welcome messages and reviewing interpersonal communications techniques at their meetings.

Model Recognizes Knowledge, Skills and Abilities Necessary to Chart and Achieve Career Success in the Restaurant and Foodservice Industry

Many of our earlier Hospitality Conversations™ columns that have examined internships have been at major universities with traditional four year academic programs. Several of these programs have international components that may include global internships and/or students from around the globe. We decided to take a dramatically different approach in this column and had a marvelous interview with Professor Mark Newton, Ed. D. Program Director at Gwinnett Technical College in the greater Atlanta, Georgia (USA) area.