Management

New Wharton research suggests decades of conflicting evidence can be explained by one overlooked factor: the task itself.

Dr. Sowon Kim and Dr. Bertrand Audrin explore the evolving leadership skills necessary in the hospitality industry as it increasingly incorporates artificial intelligence into its operations.

Algorithm-based applicant tracking systems (ATS) have been in place for over 20 years. Recruiters have generally come to rely on the algorithms to find the most qualified talent for the specific roles that are being filled.

Negotiation skills are among the most underappreciated abilities in the hospitality industry, yet it shapes everything from supplier agreements to guest experiences. Understanding the nuanced art of negotiation can turn the average deal into an opportunity for value creation and a successful partnership. Here, we explore five basic rules to transform your confidence and results at the negotiating table.

Bertrand Audrin explores the growing use of AI-based Applicant Tracking Systems in the hospitality industry, discussing its impact on hiring efficiency and potential implications for job seekers.

The Department of Labor – Wage and Hour Division (WHD) recently issued an opinion letter, clarifying who is eligible to participate in tip pools under the Fair Labor Standards Act (FLSA). Here’s what hotel and resort managers need to know to stay compliant.

Implementing change in this information age does not always go as smoothly as intended. The most successful transformations happen when organizations help their teams unlearn the old procedures and assumptions that drove those procedures.

Alongside record occupancy, the market registered its highest April Revenue per Available Room (RevPAR) since 2014.

What does emotional intelligence (EI) mean in today’s highly digitalized landscape? With such a large chunk of our interactions mediated by technology, we need a new understanding of EI to make sense of today’s emotional nuances in the virtual world. The future of intelligent, human-centric leadership depends upon it.

A study by Shing-Yi Wang from Wharton and Jing Cai from the University of Maryland suggests that bottom-up feedback can improve team morale, management, and productivity.