Leaders say serious threats are imminent with new technologies and innovations topping list of threats
Author Nick Craig explains how knowing your purpose can provide sound footing in today's business environment.
The variation in reputation across brands is larger than the variation across chain scales – Online reputation is mainly a function of brand and sub brand rather than segment or hotel location
Why Meaning Matters for Employee Engagement
Making up the largest generation in the U.S. workforce, Millennials are changing the game. But trying to figure out what makes Millennials tick can drive hoteliers to despair: Who are these Millennials and what do they want?
We have all witnessed it. Some really well-liked, productive employee suddenly tenders his or her resignation, or maybe just doesnt show up for work one day.
Emotional intelligence has become a must have in the modern work world, and instilling it in your firm starts in the C-suite, says author and meditation expert Leah Weiss.
I have worked in the hotel industry for 35 years (27 of them at Marriott International) where my mentors indoctrinated me to the philosophy of taking ownership of the physical hotel product.
Dive into the newest best practice guide developed over the past several years by the StayNTouch team, industry consultants, and successful hoteliers. By using these insights and tips, your hotel can create an engagement model that outlines the kinds of experiences you want to deploy at each stage of the guest journey.
I had the pleasure of working 27 years for not only the BEST hotel company in the industry but by the time I left the company it was indeed the largest in the world. I loved this company like a family because I always felt that I was treated like family. I was completely loyal to my fellow associates, customers, vendors, and partners.