When those in the hotel industry talk about selling hotel rooms, the conversation frequently turns to a diatribe on direct bookings – the great need for them, how to get them, how much money to spend on them, and how to keep them. If this industry is to evolve, the direct-booking debate also must change.
Amazon frequently receives credit for successfully employing machine learning to engage consumers and drive sales with its well-known recommendation engine, which generates 35% of the companys revenue, according to McKinsey. However, competitor Walmart has a surprising amount of machine learning activity going on behind the scenes.
We hear too often that CEOs delegate responsibility for crisis management to subordinates, including legal, operations, HR and public relations staff. CEOs who delegate rationalize that their subordinates are strong leaders who can handle crises without them. But, as history has shown time and again, there is a direct relationship between how quickly a CEO takes ownership of a crisis and preservation of the organizations reputation.
The growing frequency of political protests and counter-demonstrations creates security concerns for event venues, including convention centers, hotels, colleges and university campuses. With the next general election cycle on the horizon, increased public protests are a certainty.
Even though awareness has increased, many workplaces are still struggling to create effective policies to address rapidly changing societal norms on gender.
The number of natural disasters in the U.S. and around the world are growing at epic proportions. Headlines are reporting with more frequency catastrophic events including hurricanes, flooding, wildfires, tornados and winter storms that have swept across the country.
Leaders say serious threats are imminent with new technologies and innovations topping list of threats
Author Nick Craig explains how knowing your purpose can provide sound footing in today's business environment.
The variation in reputation across brands is larger than the variation across chain scales – Online reputation is mainly a function of brand and sub brand rather than segment or hotel location
Why Meaning Matters for Employee Engagement