Personalized CX isnt going away – for your customer, it is now an expectation rather than a luxury. Leapfrog the competition and discover what the industry experts are doing to game CX and deliver a quality personalized experience to their customers.
Yes, there has been yet another change in the digital marketing world of hoteliers! Google, far and away the dominant force on metasearch, announced they will begin to offer users greater rate transparency in Google Hotel Ads and in hotel searches
Coronavirus continues to be of global concern, and remains an issue the hospitality industry should be tracking, both for economic and legal reasons. Bob Braun discusses whether the virus may trigger a force majeure event for hotel operators and owners, and what that might mean for a propertys performance obligations and other operations.
Findings of a survey conducted by STR's Tourism Consumer Insights team revealed the importance of sustainable tourism as well as the impact of climate change on traveler perception.
Study takes an inside look at the world of restaurant management, comparing trends of 2019 to expected challenges of 2020
Growth in aircraft seats and ASKs outpace carbon offsetting, biofuel investments and emission reductions
In Q4 2019, event duration, peak room nights, and size of group room block decreased. The data suggests that the market will trend upwards in 2021.
The 21 U.S. scheduled passenger airlines employed 3.1% more workers in December 2019 than in December 2018
For the full year 2019, marketing carriers posted an on-time arrival rate of 79.0%, a slightly lower rate than 79.2% in 2018.
In January, U.S. hotel occupancy rose 0.8% to 55.1%, and a 1.4% ADR increase to $126.06 pushed RevPAR up 2.2% to $69.47.