the source for hotel and hospitality trends
The following article is adopted from The 2019 Smart Decision Guide to Hotel Property Management Systems, which is now available for complimentary download, and reprinted here with permission.
U.S. airlines’ carried an estimated 75.2 million systemwide (domestic and international) scheduled service passengers, seasonally-adjusted, in January 2019, up 0.1 percent from the December estimate, according to a Bureau of Transportation Statistics’ (BTS) first estimate.
Airline check-in and passport/ID control processes generated the highest levels of satisfaction in 2018, while airport facilities are the points of contact that have improved the most. Value for money of restaurants and shopping facilities is the main challenge for airports.
On Wednesday 20th February, join our expert panel of speakers in a live webinar, as they share their thoughts and experience of how digital technologies can transform and enhance customer experience.
Strong national demand trends continue to support Canada’s lodging sector with investors remaining optimistic about the hotel asset class in 2019. Download the Hotel INNvestment Canada Q4 Report for results of the Canadian Hotel Investment Sentiment Survey and a 2018 Transaction Preview.
F&B RevPOR reached US$112.67, up from US$109.73 in 2017 and US$106.92 in 2016. This growth reflected increases across all hotel classes with contributions from both food and beverage revenue sources.
Business Intelligence (BI) plays a key role in helping hotel operators make smarter and more timely decisions. A new groundbreaking study from Starfleet Research explains how hotels that use advanced BI tools and capabilities to transform raw data into actionable insights are driving significant improvements in various aspects of their operational and financial performance.
U.S. hotel occupancy rose just 0.2% to 59.9% during the week of 3-9 February, while ADR increased 1.5% to $126.68 and RevPAR rose 1.7% to $75.84.
During the week of 3-9 February, Canadian hotel occupancy was mostly flat (-0.1% to 57.1%), while ADR rose 1.6% to 147.03 Canadian dollars ($110.54) and RevPAR rose 1.5% to CA$84.01 ($63.16).
'Great customer service is […] a systematic reinvention of established technology, data, and operations – leveraging automation, data, and agents together to exploit each of their unique strengths.' These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018.