U.S. Market Recovery Monitor – 18 September 2021 – STR

In an unexpected turn, U.S. demand and occupancy advanced in the latest week of reporting (12-18 September 2021) to the best levels of the past four weeks. Weekly demand increased 1.2 million rooms to 24.3 million, which was the largest weekly gain of the past nine weeks, pushing occupancy to 63.0%. Subdued demand was expected this week due to the mid-week observance of Yom Kippur.

New Study Reveals Significant Gap Between Canadian Consumer Expectations and Businesses' Ability to Deliver on a Great Customer Experience

The resulting State of Experience in Canada Report examines the implications of COVID-19 on Canadian businesses, looks at changing Canadian consumer expectations surrounding customer experience, and reveals that the majority of Canadian businesses are still playing catch up when it comes to delivering on a consistently strong, omni-channel customer experience.

27 U.S. States Lost Restaurant Jobs in August 2021

Job growth in the restaurant industry stalled in August, ending a 7-month period in which employers added nearly 1.4 million jobs. Despite the solid gains in recent months, eating and drinking places* remain nearly 1 million jobs – or 8% – below their pre-pandemic employment peak.