the source for hotel and hospitality trends
In an unexpected turn, U.S. demand and occupancy advanced in the latest week of reporting (12-18 September 2021) to the best levels of the past four weeks. Weekly demand increased 1.2 million rooms to 24.3 million, which was the largest weekly gain of the past nine weeks, pushing occupancy to 63.0%. Subdued demand was expected this week due to the mid-week observance of Yom Kippur.
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Business Travel Continues Slowed Recovery While Some Companies Consider New Travel Program Approaches
The resulting State of Experience in Canada Report examines the implications of COVID-19 on Canadian businesses, looks at changing Canadian consumer expectations surrounding customer experience, and reveals that the majority of Canadian businesses are still playing catch up when it comes to delivering on a consistently strong, omni-channel customer experience.
The gain in occupancy was helped by weekly group demand eclipsing 1 million for the first time since the earliest days of the pandemic. More group demand created a lowering effect on ADR, as group rooms for upper-tier classes are typically priced lower than transient rooms.
Restaurant spending by travelers and visitors remained dampened this summer, and the fall season is looking even more challenging.
Job growth in the restaurant industry stalled in August, ending a 7-month period in which employers added nearly 1.4 million jobs. Despite the solid gains in recent months, eating and drinking places* remain nearly 1 million jobs – or 8% – below their pre-pandemic employment peak.
In the 2020 report, “The travel industry turned upside down,” McKinsey & Company partnered with Skift Research to document the unprecedented impact that COVID-19 had on the travel sector. One year later, we find that the travel sector is bouncing back -yet recovery still has a long way to go.
Following up on STR’s initial Hurricane Ida analysis from 10 September, a vast majority of hotels in the New Orleans MSA have reopened with improving occupancy levels, especially in the core city center/central business district.
Canada’s hotel industry reported its highest monthly performance levels since the pandemic, according to STR’s August 2021 data.